Shipping Information

We are committed to providing you with the best shopping and delivery experience.

1. Order Processing Time

Once we receive your order, our team will process it and prepare it for shipment. Orders are generally processed within 1-2 business days. You will receive a notification via email when your package is ready for shipment.

2. Shipping Methods

We offer different shipping options to meet your needs:

• Standard Shipping: Delivery within 3-5 business days, available throughout Italy.

• Express Shipping: Delivery within 1-2 business days, available throughout Italy. Additional shipping cost applies compared to standard shipping.

• Free Shipping: We offer free shipping for orders over €100 (valid for shipments within Italy).

3. Shipping Costs

Shipping costs are calculated automatically at checkout, based on the destination and the weight of your order. The total will be visible before completing the purchase.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number, so you can monitor the journey of your package until delivery.

5. Delivery and Pickup

Deliveries are made from Monday to Friday during business hours. It is not possible to choose a specific delivery time, but if you are not at home at the time of delivery, the courier will attempt a second delivery or leave a notice for pickup at the collection point.

6. Shipping Issues

If your order experiences delays or damage during shipping, please contact our Customer Service as soon as possible. We will be happy to assist you and resolve the issue promptly.

7. International Shipping

Currently, we only ship within Italy. However, we are working to expand our network and offer international shipping in the near future.

8. Returns

If for any reason you are not satisfied with your purchase, you may use our return policy within 14 days from the date of receipt of the package. For more information, please consult our Returns & Refunds page.