Terms & Conditions of Sale
Welcome to our e-commerce! Please read carefully the following Terms & Conditions of Sale. These terms govern the use of our website and the sale of the cosmetic products we offer. By purchasing on our website, you fully accept these Terms & Conditions.
1. Definitions
“Website”: www.elisidra.com, our e-commerce for cosmetic products.
“Products”: the cosmetic products offered for sale on our Website.
“Customer”: the person who purchases one or more products through the Website.
“Order”: a purchase request made by the Customer through the Website.
2. Registration and Account
To make a purchase, it is necessary to register on our Website. During registration, the Customer must provide truthful and up-to-date information. The Customer is responsible for the security of their account and must notify us immediately in case of unauthorized access.
3. Products and Availability
All products displayed on our Website are subject to availability. In case a product becomes unavailable after placing an order, we will promptly inform you and issue a full refund for the unavailable product.
4. Prices
Product prices are indicated on the Website and include VAT, unless otherwise specified. We reserve the right to modify prices at any time, but the amount applied will be that at the time the order is confirmed.
5. Payment Methods
We accept various payment methods, including credit cards, PayPal, and bank transfer. Payment is required before the order is shipped. Payment data is processed securely and protected.
6. Conclusion of the Contract
The sales contract is considered concluded when we receive the Customer’s order and send an order confirmation via email. The Customer has the right to cancel the order within 24 hours of confirmation, unless the order has already been shipped.
7. Shipping and Delivery
Product shipment takes place according to the terms and methods described in the “Shipping” section. We are not responsible for delays caused by couriers or unforeseen events.
8. Right of Withdrawal
The Customer has the right to exercise the right of withdrawal within 14 days of receiving the products, as provided by applicable law. For more details, please consult our Return and Refund Policy.
9. Warranty and Complaints
Products are covered by the legal warranty of conformity for a period of 2 years from the date of delivery. In case of defects or flaws, the Customer is entitled to a replacement or refund, depending on the circumstances.
10. Limitation of Liability
We are not liable for direct or indirect damages resulting from the use of products purchased on our Website, including damages to persons or property, unless directly caused by our negligence.
11. Amendments to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be published on this page and will take effect from the date of publication.
12. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Italian law. For any dispute regarding the interpretation or application of these Terms and Conditions, the competent court is that of Florence.
13. Contact Information
For any questions or clarifications regarding our Terms and Conditions, you can contact us at info@elisidra.com or at +39 347 3988511.